Curious Rami

Since I started my MBA, I have been working toward improving my project management skills. I always take notes on what works and what doesn’t. I ended up compiling a list of high level tips (in a presentation format) covering:

1. Project’s Time
2. Project’s Cost
3. Project’s Scope
4. Requirements Change
5. Risks
6. Design Stage
7. Documentation
8. Communication
9. Productivity
10. Team Work
11. Asking For Help
12. Developer Testing
13. Lessons Learned

Download the presentation and leave a comment with your tips and suggestions. Project Management Tips For Developers

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Reference: http://www.mailingknowhow.com/salesletters/never-forget.htm

Dick Hardt; Founder & CEO of Sxip Identity; has a very unique presentation style. Dick uses only one word or symbol in every slide of his presentations. It is a pretty cool idea. This style makes the presentation very entertaining. I know I couldn’t take my eyes off his presentations. I bet this style requires a lot of preparation.

Dick has two presentations on his website:

OSCON 2005 Keynote - Identity 2.0 http://identity20.com/media/OSCON2005/

ETech 2006 — Who Is the Dick on My Site? http://identity20.com/media/ETECH_2006/

The next time you have to present try out this style and let me know what you think, I know I will give it a try the first chance I have.

• You know your field of business the best
• Reach more people
• Let your employees compete
• Learn while doing
• Coverage
• Will the idea work?
• Customer relationship
• Get the best employees
• Host your blog on your main website
• Google loves bloggers

Complete post can be found at: http://theundersigned.net/2006/06/why-business-blogs-are-important/

Jonathan Grubb explains on his blog some tricks to keeping customers happy. They are:

• Over Deliver.
• Listen.
• Take notes.
• Refer back to the notes.
• Bring Cookies.
• Get background information.
• Be Funny (and maybe a little dirty).
• Open Up.

Checkout the full post at: http://jonathangrubb.blogspot.com/2006/04/8-tricks-to-keep-clients-happy.html

Carmine Gallo (presentation catch) has an article explaining the key elements that makes Steve Jobs the great presenter he is; they include:

• Sell the Benefit
  I sometimes put most of the conclusion in the introduction; that usually gets the customer attention.
• Practice, Practice, and Practice Some More
  That’s a given; the amount of time you should spend practicing usually depends on the importance and the audience of the presentation; but my golden rule is to go over it at least 3 times.
• Keep It Visual
  I do that but with few keywords on the slide to remember everything I want to say.
• Exude Passion, Energy, and Enthusiasm
  Be careful with this one; don’t fake it.
• "And One More Thing…"
  This is pretty cool idea; I will definitely start using it when appropriate.

Check the complete article at:
http://www.businessweek.com/smallbiz/content/apr2006/sb20060406_865110.htm

Lifehack.org has a nice article summarizing the best method to dealing with customer complains. The method is broken into the following steps:

1. Listen Intently.

2. Thank Them.

3. Apologize.

4. Seek the Best Solution is genuinely sincere.

5. Reach Agreement.

6. Take Quick Action.

7. Follow-up.

Full article is available at http://www.lifehack.org/articles/communication/7-steps-for-resolving-customer-complaints.html